Shocking stairllift story!

His wife can hardly walk at all and the old man has just had an operation. They both completely rely on the stair lift. The old man leaves his wife in the house to go shopping for essentials with a kind neighbour who takes him in her car.

On his return he finds his wife distressed and unable to get back down stairs. The stair lift had broken and had it not been for her wearing the seat belt, she would have been thrown down the stairs.

The old man gets onto the phone and phones the company who fitted the lift as they need this resolved as quickly as possible as you can imagine. The company says that it will be 8 weeks and will cost £400 call out, or 4 weeks at £800 or immediately for £1800. He has no choice but to opt for the £1800.

When the guy get there, it is easily fixed but another blow comes when the batteries need to be replaced at a cost of a further £400.

I found this particularly shocking and can not believe that this is acceptable. I bet that someone with a little knowledge in this field could have had this thing up and running for next to nothing. Totally and utterly unbelievable since of course you can actually buy a stair lift for less!!